Belcome SMS Terms

Version 2026-11-03

These terms describe the two text message programs of Belcome, the booking app for salons, barbershops, spas and studios. Design Master Solutions LLC ("we", "us") makes Belcome.

The booking alerts program

Design Master Solutions LLC is the sender of every booking alert. We text business owners and team members who opted in with us in the Belcome Pro app about the bookings at their own business. Every message starts with "Design Master Solutions:" and names the business, for example: "Design Master Solutions: Harbor Salon - New booking for Tue, Oct 14, 3:00 PM. Open: https://pro.belcome.app/... Reply STOP to opt out."

What we send

Transactional account notifications only, with no marketing or promotional content: a new booking, a booking request waiting for approval, a booking moved to another time, and a booking cancelled by the client. The messages never name the client or the booked service.

How you opt in

Consent is given by you, to Design Master Solutions LLC. In the Belcome Pro app (web at pro.belcome.app, iPhone or Android), under Account, Booking alerts, you enter your mobile number in your profile and tick a checkbox, unchecked by default and separate from any other agreement, that reads:

"I agree to receive SMS text messages from Design Master Solutions LLC, the company behind the Belcome app, at the mobile number in my profile, about new, changed and cancelled bookings at my business. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase, and we never share your mobile information with third parties."

Consent is not a condition of any purchase, and every feature of Belcome works without it. Booking alerts also reach you by app notification and email.

Message frequency

Message frequency varies with the bookings at your business, from none on a quiet day to one message per booking change. We do not send texts between 9 PM and 8 AM in the business's time zone; those wait until morning.

Costs

Message and data rates may apply. We do not charge you for these messages; your mobile carrier may, according to your plan.

How to opt out (STOP)

Reply STOP to any message at any time. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent to that number unless you opt in again. You can also untick the box in Belcome Pro, under Account, Booking alerts, or write to info@designmastersolutions.com.

How to get help (HELP)

Reply HELP to any message for support information, or contact us: info@designmastersolutions.com, +1 (617) 480-6060, Design Master Solutions LLC, 18 Fruean Avenue, South Yarmouth, MA 02664, United States.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider and is not guaranteed by Design Master Solutions LLC. The program is available on major US carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular and their affiliates.

The appointment texts program (clients of Belcome businesses)

Design Master Solutions LLC is also the sender of the appointment texts that clients of businesses on Belcome receive, from Belcome's own toll-free number. The business is the subject of each message, not its sender. Every message starts with "Design Master Solutions:" and names the business, for example: "Design Master Solutions: Harbor Salon - appointment Tue, Oct 14, 3:00 PM. Manage: https://belcome.app/... Reply STOP to opt out."

What we send: transactional appointment messages only, with no marketing or promotional content: the confirmation of a booking or of a booking request, a reminder before the appointment, a request to confirm it, a change of time, a cancellation, a time that opened up on a waitlist the client joined, and a one-time code to recognize the client on the booking page. The messages never name the booked service.

How a client opts in: consent is given by the client, to Design Master Solutions LLC, on the business's booking page at belcome.app/{business}. While booking, the client enters a mobile number and may tick a checkbox, unchecked by default, separate from any other agreement and never required to book, that reads:

"Text me appointment updates about {business} from Design Master Solutions, the company behind Belcome. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."

Message frequency: up to about five messages per appointment (confirmation, reminders, a change or cancellation), and none between 9 PM and 8 AM in the business's time zone. Costs, STOP, HELP, Carriers and Privacy below apply to this program as well. A client who replies STOP stops receiving texts about every business on Belcome from that number, and keeps receiving the same updates by email.

The texts are a feature of paid Belcome plans; a business without one sends its clients email only.

Privacy

Your mobile number and your consent are stored on your account (or, for a client, on the client record of the business you booked with) and used only to send you the messages described above. Mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes, and are never shared with any third party for any other purpose. SMS opt-in data and consent remain with Design Master Solutions LLC, the original consent recipient, and are never shared with or sold to any third party. See the Belcome Privacy Policy at www.belcome.app/privacy.