Help and getting started
The questions owners ask while setting up Belcome, answered in one place.
FAQ
How do I start?
Create your account and pick one of three paths: import clients and services from Vagaro, Square or Fresha, start from the service menu for your type of business, or start from scratch. The checklist in Settings shows what is left before you publish.
How long does it take to go live?
Our goal is under 15 minutes from sign-up to a published booking page for a business with its menu ready. Importing a long client list takes a little longer, and you see a preview before anything is saved.
What is my booking page address?
belcome.app followed by your business name, for example belcome.app/cape-aesthetics. You choose it when you publish, and you can put a Book now button on your own website.
Do my clients need an app?
No. They book on your page from any phone or computer, and they manage the appointment from the link in their confirmation.
How do reminders work?
Every booking gets an email confirmation and a reminder the day before. Clients who opt in at booking also get text messages. Texts never name the service.
Will my clients' text consent come with an import?
No. Text consent does not transfer between systems, so imported clients start without texts and opt in the next time they book. Email reminders work from day one.
I run a med spa. What do I need?
Accept the Business Associate Agreement in Settings before importing clients or publishing. It takes a minute and records who signed and when.
Can I test before going live?
Yes. Book a test visit from the preview of your page. Test bookings are marked as tests and do not send reminders.
How do I add my team?
In Team, invite each person by email and choose their role. They set their own password from the invitation.
Which languages does Belcome speak?
English, Spanish and Portuguese, in the app, the booking page and the messages. Each client gets messages in the language they booked in.
How do I reach support?
Write to info@designmastersolutions.com. A person answers, in English, Spanish or Portuguese.
Get early access.
Tell us about your business. We open in small groups and write to you when your spot is ready. No spam, and no sharing your details with anyone.