Belcome Terms of Service

Version 2026-10-01

DRAFT, pending legal review

These Terms of Service ("Terms") govern your use of Belcome, the online booking, calendar and front desk service for salons, barbershops, spas, med spas and studios, including the Belcome Pro app, the booking pages at belcome.app and the website at www.belcome.app (together, the "Service"). The Service is operated by Design Master Solutions, LLC ("Belcome", "we", "us").

By creating an account or using the Service for a business, you agree to these Terms on behalf of that business. If you do not have authority to bind the business, do not use the Service.

1. Who the Service is for

The Service is for businesses in the United States and the people who work for them. You must be at least 18 years old to create an account. The person who creates the business account is its owner and is responsible for the people they invite.

2. Your account

Keep your sign-in details private and turn on two-step verification when you can. You are responsible for activity under your account and the accounts you invite. Tell us right away at info@designmastersolutions.com if you think an account was used without permission.

3. Your data and your clients' data

Your business owns the information it puts into the Service, including client names, contact details, appointments, notes and service history ("Client Data"). We use Client Data only to provide the Service to you, to keep it secure and working, and as the law requires. We do not sell Client Data and we do not use it for advertising.

You are responsible for having the right to collect and use Client Data, and for giving your clients any notice the law requires. You can export your data while your account is active and for 30 days after it ends.

4. Health information and the Business Associate Agreement

If your business is a covered entity under HIPAA, or handles protected health information for one, you must accept the Belcome Business Associate Agreement before you store protected health information in the Service. The Service is built to support HIPAA requirements, but your own policies, staff training and use of the Service are your responsibility. Do not put health information in fields that are not meant for it, such as service names shown on public pages.

5. Text messages and email to your clients

The Service sends appointment confirmations, changes and reminders on your behalf. Text messages are sent only to clients who opted in when booking. You will not use the Service to send marketing texts, and you will not add clients to text messages without their consent. Our SMS Terms describe the program your clients join.

6. Plans, trial and fees

Plans and prices are published on our pricing page. New accounts get a free trial. After the trial, the subscription renews each month (or each year, for annual plans) until you cancel. You can cancel at any time in the app, and the cancellation takes effect at the end of the paid period. Fees are not refundable except where the law requires.

When you take card payments through the Service, the payments are processed by Stripe under your own Stripe account, and Stripe's terms also apply. Your business is the seller to your clients. Any platform fee on payments is shown before you turn payments on.

7. Acceptable use

You will not use the Service to break the law, to send spam, to collect data you have no right to, to upload malicious code, to probe or overload our systems, or to resell the Service without our written permission. We may suspend an account that puts the Service, other users or the public at risk, and we will tell you why unless the law prevents it.

8. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error free. We may change or improve features. If we remove a feature you pay for, we will tell you in advance.

9. Ending your account

You can close your account at any time. We may close it with 30 days' notice, or at once if you seriously breach these Terms. After closing, you have 30 days to export your data; after that we delete it, except for what the law requires us to keep and backups that are overwritten on their normal schedule.

10. Disclaimers

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

12. Changes to these Terms

We publish each new version of these Terms with a new date. When a change affects your rights, we ask you to accept the new version in the app before you continue to make changes in your account.

13. Governing law

The governing law and venue will be set in the version reviewed by counsel.

14. Contact

Design Master Solutions, LLC, info@designmastersolutions.com.