No-show and cancellation policy template for salons, barbershops and spas

Copy this policy, replace the parts in brackets with your own numbers, and show it where clients book, at the front desk and in every confirmation. A policy clients agreed to before booking is one you can charge without an argument at the desk.

What no-shows cost you each month

Put in your own numbers. The sum stays on this page; nothing is sent anywhere.

100%

Lost to no-shows each month

The policy, ready to copy

[Business name] cancellation and no-show policy

We hold your appointment time just for you. If you need to cancel or reschedule, please do it at least [24] hours before your appointment, from the link in your confirmation or by calling [phone number].

Late cancellations: cancelling with less than [24] hours' notice is charged [50%] of the booked service.

No-shows: missing your appointment without letting us know is charged [100%] of the booked service.

Late arrivals: if you arrive more than [15] minutes late, we may need to shorten your service or move it to another time, and the visit may count as a late cancellation.

Deposits: [a deposit of $25 is taken when you book and goes toward your service. It is not refunded for late cancellations or no-shows.]

We understand that emergencies happen. [Business name] may waive a fee at its discretion.

By booking, you agree to this policy.

Delete the deposit paragraph if you only keep a card on file, and the late arrival paragraph if you never shorten a service.

How to pick the numbers

Make your booking page enforce it with Belcome

  1. In Settings, open Booking policies and set Clients can cancel up to to your notice window. Clients cancel and reschedule from the link in their confirmation, inside that window.
  2. In Settings, open Payments and deposits, connect Stripe, then open Payment policy. Pick Card on file, Deposit or Full prepayment.
  3. Set the No-show fee and the Late cancellation fee as a percent of the visit or a fixed amount. To spare regulars, turn on Only new clients and recent no-shows pay.
  4. Belcome writes the policy into your booking page from those numbers, so each client sees exactly what they agree to before they book.
  5. When a client misses, mark the visit as a no-show and Belcome asks whether to charge the fee of your policy. Nothing is charged without your tap.

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Read how no-show and late cancellation fees work in Belcome

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Questions about no-show policies

Can a salon charge a no-show fee?

Yes, when the client agreed to it before booking. Show the policy where the client books and in the confirmation, hold a card or take a deposit, and charge only what the policy says. Card network and state rules differ, so check with your payment provider if you are unsure. This page is a starting point, not legal advice.

How much should a no-show fee be?

Whatever you will actually charge. Belcome lets you set it as a percent of the visit or a fixed amount, and set the late cancellation fee apart from the no-show fee.

Do I have to make every client pay a deposit?

No. With Only new clients and recent no-shows pay turned on, a client with a completed visit and no missed visit in the last 12 months books without paying or saving a card.

Does Belcome charge the no-show fee by itself?

No. When you mark a visit as a no-show, Belcome asks whether to charge the fee of your policy, so a client who called in an emergency is never charged by mistake.

How many hours of notice should clients give?

Belcome starts at 24 hours, and you can change it in Booking policies under Clients can cancel up to. A longer window gives you more time to fill the slot; a shorter one is easier on clients.